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Commercial Support
ntop is - and will always remain - open source software. ntop is licensed under the GPL, v3 (or later), which is available at the Free Software Foundation's web site, here.
ntop support is available on a best-efforts basis via two mailing lists (ntop and ntop-dev) and through a community FAQ site. The mailing lists and FAQ sites are a valuable community support effort. Unfortunately, despite many individual's frequent postings, nobody is "responsible" for answering your question. It's all on a "best efforts" basis. Responses may be non-existent, incomplete or inaccurate.
We recognize that this may not be appropriate for deployment of ntop in a commercial enterprise. And we are aware that in some commercial environments, open source application like ntop are not deployed until somebody offers commercial support. As one of our goals is to spread adoption of ntop and to eliminate barriers, we offer premium, fee-based services directly from the ntop developers, including:
- Consultancy Services (Implementation, deployment, analysis of data)
- Commercial-grade Support (phone, email, or on-site)
- Training
- Customization of ntop for unique needs
If you are interested in one or more of these services please visit the nmon web site.
Community Support
Before posting any question, you better have a look at the ntop FAQ.
If you want to submit a patch please mail it (as attachment) to patch@ntop.org.
If you want to submit a bug report, a feature request or have a look at the list of pending problems please use the ntop's trac.
Shall you still have a question concerning ntop, please subscribe to the ntop mailing list(s) and the post your message.
Note: In order to reduce spam, users cannot post messages unless they are subscribed to the list.
Currently there are two mailing lists available:
| List Name | Description | URL |
|---|---|---|
| ntop-dev@listgateway.unipi.it | Bug reports, extensions, etc. related to ntop development | More Info (Un/Subscribe, ...) |
| ntop@listgateway.unipi.it | General questions about ntop (all that's not suitable for ntop-dev) | More Info (Un/Subscribe, ...) |
| ntop-misc@listgateway.unipi.it | General questions about ntop-related stuff (e.g. nProbe, nBox, PF_RING) | More Info (Un/Subscribe, ...) |
| n2n@listgateway.unipi.it | General questions (users and developers) about n2n | More Info (Un/Subscribe, ...) |
In addition to the mailing list we have created a few addresses you can use for platform specific questions:
| Address | Description |
|---|---|
| bsd | FreeBSD related questions |
| suse | SuSe Linux related questions |
| debian | Debian Linux related questions |
| aumirror | Australian mirror related questions |
| ukmirror | UK mirror related questions |
| frmirror | French mirror related questions |
| demirror | German mirror related questions |
If you have a private question, you can reach the ntop crew at ntop-dev@ntop.org. Please send us suggestions, bug reports, enhancements, new packages you've built. Everything is welcome!