If you use our open source products, you can take advantage of Github or of the mailing lists to ask support.
If you buy a commercial license of our products, included in the product you get 5 days (counted from the day you generated the license) installation support. During this period of time, you can contact us at any time for issues concerning the product installation including (but not limited to):
- Packaging issues that prevent our product to be properly installed.
- Software bugs (e.g. crashes) that make the software unusable.
- Inability to activate your license.
- Hardware issues that prevent the application from running.
In order to keep prices down, we have decided not to charge you for any service you might not need. For this reason we do not include in the price any support ticket. You can decide to ask on the mailing lists support for your problem, or if you need direct/prompt support you need to buy a support ticket to expedite your request. Each support ticket is related to 1 issue (do not pile up requests in the same ticket). Please specify that you have an active support ticket when you contact us.
Posted in: Products and Licenses