ntop support is available on a best-efforts basis via two mailing lists (ntop and ntop-dev). The mailing lists and FAQ sites are a valuable community support effort. Unfortunately, despite many individual’s frequent postings, nobody is “responsible” for answering your question. It’s all on a “best efforts” basis. Responses may be non-existent, incomplete or inaccurate. We recognize that this may not be appropriate for deployment of ntop in a commercial enterprise. And we are aware that in some commercial environments, open source application like ntop are not deployed until somebody offers commercial support.
As one of our goals is to spread adoption of ntop and to eliminate barriers, we offer premium, fee-based services directly from the ntop developers, including:
- Consultancy Services (Implementation, deployment, analysis of data)
- Commercial-grade Support (phone, email, or on-site)
- Customization of ntop for unique needs
If you are interested in one or more of these services please contact us.