Products and Licenses

In order to recover issued licenses you need to know the orderId of your purchase, so that you can see what you have purchased with such order and the licenses that have been generated so far.  If you have this information you can now recover your licenses using this form. Instead if you have lost your orderId but you have access to a system where a ntop tool (e.g. ntopng or nProbe) if installed, you can recover the orderId using the systemId of the product. Example you need to see the systemId …

Unless you are using a demo or time-limited license, your license is perpetual (i.e. if you do not upgrade the application and leave it as is, the application will work forever) and you can use it even after maintenance is expired. This means that since license generation (not purchase): Note that before installing licenses that would break your licenses we have put warnings that ask you whether you want to upgrade the products even though that would invalidate the installed license. These warning are not available on CentOS/RedHat as the packaging system does …

If you use our open source products, you can take advantage of Github or of the mailing lists to ask support. If you buy a commercial license of our products, included in the product you get 5 days (counted from the day you generated the license) installation support. During this period of time, you can contact us at any time for issues concerning the product installation including (but not limited to): In order to keep prices down, we have decided not to charge you for any service you might not need. …

Licenses for commercial products (open source applications do not need a license) are bound to a specific host or network adapter. However if you need to transfer a license because your server died or simply because you moved the app to another system, you can do that yourself. You can user this URL to retire your old licenses for the specified orderId you have made: this operation is possible only if you are within 1 year from the date of the purchase or you have maintenance active: if this is not the …

All our open-source products do not require a license to operate, thus you can test and use them as you want. For commercial products, we are happy to provide you a trial license to test the full software for some days, until you are happy (e.g. 7-days testing license) and ready to get a full license. This is our standard way to let you test a product. …

In order to generate licenses for commercial applications, it is necessary to provide some information that changes from product to product. Below is listed the needed information divided per product. Product Name Requested Information PF_RING ZC Network Interface MAC Address (e.g. AA:BB:CC:DD:EE:FF) and Speed (1G or 10G).PF_RING ZC Version (e.g. 6.0.2.150110 shown by applications such as ‘zcount -h’). nProbe nProbe Version (e.g. 7.1.150131) and SystemId (e.g. D2AA134E7104A212). They are both shown by ‘probe –version’.The above information is also necessary  to license nProbe plugins. n2disk and disk2n n2disk Version (e.g. 7.1.150131) and SystemId (e.g. D2AA134E7104A212). They …

When you have purchased your product, you have also received a valid license and instructions on how to generate new ones if needed. Licenses are identified by an orderId that you have received when the license was purchased on our shop. In order to generate licenses you need to provide some information that is provided by the applications once they have been installed on a target host. All licenses are bound to a specific host/network adapter so they have to be generated after the software has been installed on the target host. …

We are coming from the open source community, hence we don’t like to put constraints on resellers. What we ask is to but at least one nBox, get familiar with it, and promote our products. There are no minimal yearly sales although we expect a reseller to place at least a few units per year. The reseller will act as interface to the customers and we’ll provide to the reseller (not to the customer unless is really necessary) direct support. In return we offer you a strong discount on our …

No, one of the main principles of ntop is that even if we need support for continuing our developments, we have never charged universities, education, no-profit (in this category fall NGOs, social associations for public good such as ONLUS and 501(C), hospitals, and charitable associations; other organisations such as municipalities, government departments or organisations that do not offer a public service DO NOT qualify) and scientific research organisations. So if you qualify, we can offer our software products for free, and ask our partners who manufacture hardware-based products to provide you a discount. In the latter case please mail …

We offer some of our products (e.g. nProbe) to OEMs who want to embed it onto their products, often hiding the fact that our products power their solutions. For these customers we have an OEM agreement. Please see https://www.ntop.org/legal/ for more details. …

Most of our products (e.g. ntop and PF_RING) are offered in source format under the GPL or LGPL licenses. Some of them that contain IPR (Intellectual Property Rights) (e.g. PF_RING ZC) that we want to share only with selected users, and thus we distribute them only in binary format. For other products for which we provide per-unit support we use a license, although the base product is released also in source format. For binary products we apply various license models according to the product: …

The License Agreement is available at https://www.ntop.org/legal/ …