Products and Licenses

For one year since license purchase we allow you to generate the licenses you purchased. We had to introduce this restriction as sometimes (very seldom fortunately) it happened that people purchases licenses for products that have been discontinued and this created issues. So in order to avoid this problem, we allow you to buy licenses day X and generate them on day Y, where Y-X should be less than one year. …

ntop commercial applications can be used without a license to demonstrate their capabilities. In essence they work in full-mode for a limited amount of time (e.g. 5 mins) and past this time they disable the extra capabilities. Some modular applications such as nProbe require multiple licenses to enable some features; for instance a license is necessary to enable the nProbe Pro core and another per-plugin family license is necessary for plugins. For instance in order to enable the HTTP plugin it is necessary a plugin license. The way modular applications …

At http://packages.ntop.org you can find binary packages we build for a few platforms (both stable and development versions). While we support all these platforms as best as we can, our prime platform is Ubuntu LTS (better if the latest version available). This means that not all packages are available for all platforms, but if you embrace Ubuntu LTS you can have the best experience as all packages are supported. …

Payments on the e-shop use PayPal. If you see the error GetExpressCheckoutDetails API call failed.Detailed Error Message: This transaction couldn’t be completed.Please redirect your customer to PayPal.Short Error Message: This transaction couldn’t be completed.Error Code: 10486Error Severity Code: Error the payment did not go through, and you can try the following solutions: If you are still unable to perform the payment on the e-shop, you need to contact us so we can offer two solutions: …

The reason why your license does not work are manyfold. Below are listed some possible solutions: If you’re unable to troubleshoot the license issue, you can do the following checks (the example below is related to ntopng but it works also for all other apps): At application startup in the log you can see if the license is recognized. and thus understand the cause of the problem. …

This privacy statement applies to the personal information you provide (e.g. name, email, address etc) when contacting us or registering on the e-shop site. We keep all this information private, do not share with anybody and protect personal data against unauthorised or illegal processing and/or against unintentional loss, modification, disclosure or access. Data is kept as long as we consider necessary or reasonable to comply with the applicable laws (including GDPR). You can contact us to assert your data protection rights at any time, and to obtain information about your stored personal data, to rectify, add …

Commercial products (this does not apply to open source code) are conditioned upon acceptance of the licensing terms. Products are bound to the system where they have been activated though a unique system identifier named System ID, generated by ntop products. As products can be activated on Virtual Machines that can migrate across physical hardware, this System ID may be subject to changes, breaking the license. Since July 21st 2021, the System ID has been strengthened to be migration-resistant. However there are still cases where the System ID may change. For example when changing the …

Before purchasing commercial licenses, you have the ability to test the products to make sure that they fit your needs. All commercial products runs without license for limited time, and in case you need a longer testing period you can contact us to request a testing license. If you decide that you want to buy one license, we give you additional time to test it. In fact we offer you money-back guarantee until the end of the month you made the purchase. For instance if you purchased the license the 8th of …

Since PF_RING ZC is a kernel-bypass technology and the application directly access the network card, it is not possible to capture from a bond device, however you can aggregate traffic from multiple interfaces directly in ZC, see for example zbalance_ipc -i zc:ethX,zc:ethY …

Yes this is possible, but note that due to the way we generate binary licenses (see this) , licenses might change when you move a VM across physical systems (unless you use live migration) or at every reboot (for containers). For Docker and other containers please see …

Licenses for commercial products are bound to the hardware where the software runs. Reinstalling the server where you run the commercial ntop products does not require a new license unless you change hardware. Products that use per-MAC licenses such as PF_RING ZC will work after reinstall if run on the same network interface, and per-system licenses (e.g. nProbe) will work too. In the latter case be aware that the license is based on the systemId that is computed using the CPU model and the MAC address of the management interface. …

In order to recover issued licenses you need to know the orderId of your purchase, so that you can see what you have purchased with such order and the licenses that have been generated so far.  If you have this information you can now recover your licenses using this form. Instead if you have lost your orderId but you have access to a system where a ntop tool (e.g. ntopng or nProbe) if installed, you can recover the orderId using the systemId of the product. Example you need to see the systemId …