Products and Licenses

We have decided to keep online at http://packages.ntop.org only the latest version of stable and development versions of our packages. This is because: For this reason, if you need an archive of ntop software packages we encourage you to build it internally and so backup such versions. However please remember that all fixes will be implemented only in the current stable and development versions, so staying on the latest version is always a good pratice. …

Generating licenses for ntop products requires you to connect to the licensing URL you received during product purchase. You can do this from the system for which you are generating the license, or for another system that has no Internet access at all. All you need to do is to connect to the system that you want to license and collect the required information. For instance suppose that you want to license ntopng do: For instance suppose you want to create the enterprise license for the information you have to …

ntop products are bound to the system where they have been activated through a unique system identifier named systemId. This system identifier is computed based on the hardware configuration, including network devices. If you are running a ntop product in a container (e.g. Docker), you probably want to activate it using the license generated for the host system, rather than generating a license for the specific container (which is also subject to change if you move it). In order to do this, the container requires visibility on the hardware configuration of the …

For one year since license purchase we allow you to generate the licenses you purchased. We had to introduce this restriction as sometimes (very seldom fortunately) it happened that people purchases licenses for products that have been discontinued and this created issues. So in order to avoid this problem, we allow you to buy licenses day X and generate them on day Y, where Y-X should be less than one year. …

ntop provides trial licenses to test commercial applications, to demonstrate their capabilities. Trial licenses work in full-mode for a limited amount of time (a few days). In order to get one please do not hesitate to contact us. Once you tested the software and you are happy with it, you can buy a permanent license. …

At http://packages.ntop.org you can find binary packages we build for a few platforms (both stable and development versions). While we support all these platforms as best as we can, our prime platform is Ubuntu LTS (better if the latest version available). This means that not all packages are available for all platforms, but if you embrace Ubuntu LTS you can have the best experience as all packages are supported. …

Payments on the e-shop use PayPal. If you see the error GetExpressCheckoutDetails API call failed.Detailed Error Message: This transaction couldn’t be completed.Please redirect your customer to PayPal.Short Error Message: This transaction couldn’t be completed.Error Code: 10486Error Severity Code: Error the payment did not go through, and you can try the following solutions: If you are still unable to perform the payment on the e-shop, you need to contact us so we can offer two solutions: …

The reason why your license does not work are manyfold. Below are listed some possible solutions: If you’re unable to troubleshoot the license issue, you can do the following checks (the example below is related to ntopng but it works also for all other apps): At application startup in the log you can see if the license is recognized. and thus understand the cause of the problem. …

This privacy statement applies to the personal information you provide (e.g. name, email, address etc) when contacting us or registering on the e-shop site. We keep all this information private, do not share with anybody and protect personal data against unauthorised or illegal processing and/or against unintentional loss, modification, disclosure or access. Data is kept as long as we consider necessary or reasonable to comply with the applicable laws (including GDPR). You can contact us to assert your data protection rights at any time, and to obtain information about your stored personal data, to rectify, add …

Commercial products (this does not apply to open source code) are conditioned upon acceptance of the licensing terms. Products are bound to the system where they have been activated though a unique system identifier named System ID, generated by ntop products. As products can be activated on Virtual Machines that can migrate across physical hardware, this System ID may be subject to changes, breaking the license. Since July 21st 2021, the System ID has been strengthened to be migration-resistant. However there are still cases where the System ID may change. For example when changing the …

Before purchasing commercial licenses, you have the ability to test the products to make sure that they fit your needs. All commercial products runs without license for limited time, and in case you need a longer testing period you can contact us to request a testing license. If you decide that you want to buy one license, we give you additional time to test it. In fact we offer you money-back guarantee until the end of the month you made the purchase. For instance if you purchased the license the 8th of …

Since PF_RING ZC is a kernel-bypass technology and the application directly access the network card, it is not possible to capture from a bond device, however you can aggregate traffic from multiple interfaces directly in ZC, see for example zbalance_ipc -i zc:ethX,zc:ethY …