Products and Licenses

How can I renew maintenance for commercial products?

As explained in this document, for permanent licenses after one year since purchase you can no longer upgrade your products. This unless you purchase product maintenance Maintenance cost for one year is set to 25% of the product list price if you renew the maintenance not more than one month past the end of the current maintenance, or to 75% of the product list price for late renewals. As your old license will not allow you to unlock new software versions, after maintenance purchase you will receive another orderId that you can …

Are ntop products privacy-compliant? Do you send data to the cloud or third party?

ntop products do not send any data out. This means if you install our tools in a private network, the tool does not send any data your system is processing to ntop (or third party). Deep Packet Inspection (DPI) is computed locally without disclosing any information or talking to the cloud for carrying on the job. Our tools are designed to operate on private networks with no Internet connectivity. You need to contact ntopng servers for Additionally ntopng can contact (but not share any information) ntop servers whenever inside ntopng: …

How can I handle VM migrations without breaking the license

Licenses for commercial products are bound to a specific System ID, which is a unique host identifier. System ID, being based on the hardware configuration, is subject to change on Virtual Machines when migrating them across different hosts. However, since July 21st 2021, those changes to the System ID due to Virtual Machine live migration is handled transparently, so no action is required in this case. …

How is nProbe Licensed?

nProbe has been traditionally split in core and plugins in order to create a modular application. The disadvantage is that many people was lost with core and plugin licenses and thus we have decided to simplify the offer as follows: FAQ Notes …

Unable to Generate License: systemId XXXX was not purchased in orderId YYYY

When you buy licenses you have the option to buy: Unless you have purchased a new license, for both update and maintenance you must install the new license on the same host where the old license was installed. This means that when you generate the new license, the licensing system checks that there is an existing license for the same systemId/MAC registered on the database. If this is not the case, the licensing system will report you the following error like “The systemId XXXX was not purchased in orderId YYYY: please …

What is included in ntopng Enterprise L/XL Bundle?

In addition to those features already available in ntopng Pro and Enterprise M, ntopng Enterprise L adds enhanced functionalities such as Identity Management support. Identity Management is the ability to correlate network traffic with users (for instance those connecting through a VPN server). In order to simplify the installation and deployment, ntopng Enterprise L/XL also comes with a Bundle edition, (that should not be confused with ntopng Enterprise L/XL that is just ntopng) that also unlocks (without generation additional licenses): ntopng Enterprise L Bundle ntopng Enterprise XL Bundle In essence after you have …

Why you don’t keep an archive of old package versions?

We have decided to keep online at http://packages.ntop.org only the latest version of stable and development versions of our packages. This is because: For this reason, if you need an archive of ntop software packages we encourage you to build it internally and so backup such versions. However please remember that all fixes will be implemented only in the current stable and development versions, so staying on the latest version is always a good pratice. …

How can I generate a license for my (offline) system?

Generating licenses for ntop products requires you to connect to the licensing URL you received during product purchase. You can do this from the system for which you are generating the license, or for another system that has no Internet access at all. All you need to do is to connect to the system that you want to license and collect the required information. For instance suppose that you want to license ntopng do: For instance suppose you want to create the enterprise license for the information you have to …

My license does not work inside a container: what can I do?

ntop products are bound to the system where they have been activated through a unique system identifier named systemId. This system identifier is computed based on the hardware configuration, including network devices. If you are running a ntop product in a container (e.g. Docker), you probably want to activate it using the license generated for the host system, rather than generating a license for the specific container (which is also subject to change if you move it). In order to do this, the container requires visibility on the hardware configuration of the …