Introducing Network Quality Measurement (QoE) in ntop Tools
Quality of Experience (QoE) measures how satisfied users are with a network service based on their subjective perception. Unlike Quality of Service (QoS), which focuses on technical metrics (e.g., latency, jitter, packet loss), QoE evaluates the actual end-user experience—such as video streaming smoothness, call clarity, or web browsing responsiveness. QoE is important from various points of view including: User Satisfaction: Even if network metrics appear good, poor QoE leads to frustration (e.g., buffering videos or choppy VoIP calls). Business Impact: Bad QoE can result in lost customers, reduced productivity, or …